Privacy Policy

At Jigneshveer Enterprise (“we,” “our,” or “us”), accessible from https://jigneshveerenterprise.com, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your details when you visit our website or book our RO installation, repair, servicing, and Annual Maintenance Contract (AMC) services across Ahmedabad, Gandhinagar, and surrounding regions in Gujarat.

1. Information We Collect

We collect personal information that you voluntarily provide to us when you fill out service booking forms, request a call back, or inquire about our services:

  • Personal Details: Full name, phone number, and email address.

  • Service Address: Complete physical address/doorstep location in Gujarat for scheduling technician visits.

  • Service Details: Purifier brand, model, issue description, and AMC history.

  • Technical & Usage Data: IP address, browser type, device information, and pages visited (collected automatically via standard web analytics/cookies).

2. How We Use Your Information

We use your information strictly for business and customer service purposes:

  • Service Delivery: To schedule technician doorstep visits for RO installation, repairs, filter replacements, or AMC check-ups.

  • Customer Communication: To send service reminders, order confirmations, quotes, and respond to inquiries or complaints.

  • AMC Management: To maintain record logs of your maintenance schedules and send timely contract renewal reminders.

  • Improvement: To optimize website performance, improve user experience, and ensure prompt response times across Ahmedabad and surrounding regions.

3. Data Sharing & Disclosure

We do not sell, rent, or trade your personal data to third parties or advertising networks. We may share your information only in the following necessary circumstances:

  • Field Technicians: To our verified service engineers and field service personnel strictly for fulfilling your requested service call.

  • Service Providers: Trusted IT hosting, messaging (e.g., SMS/WhatsApp gateway), and logistics partners assisting in our operations under strict confidentiality.

  • Legal Requirements: If required by Indian law, law enforcement agencies, or courts in Gujarat to comply with legal processes.

4. Data Security

We implement reasonable administrative, technical, and physical security measures to safeguard your personal data from unauthorized access, alteration, disclosure, or destruction. However, please note that no transmission over the internet or electronic storage method is 100% secure.

5. Cookies and Tracking Technologies

Our website uses cookies to enhance your browsing experience, analyze site traffic, and remember user preferences. You can choose to disable cookies through your individual browser settings, though some features of the site may not function properly as a result.

6. Your Data Rights

In accordance with applicable Indian laws, including the Digital Personal Data Protection (DPDP) Act, you have the right to:

  • Access or request a copy of the personal data we hold about you.

  • Request corrections or updates to inaccurate or incomplete information.

  • Request deletion of your personal data from our active service systems (subject to active contract obligations and accounting retention laws).

7. Jurisdiction & Applicable Law

This Privacy Policy and any disputes related to it or our services shall be governed by and construed in accordance with the laws of India. Any legal proceedings arising under this policy shall fall under the exclusive jurisdiction of the courts located in Ahmedabad, Gujarat, India.